Need help? We're on it.
This page is for current NDIC clients who need a hand with something we built or host. Site down, something acting up, a change you need made, a question you can't find the answer to. Tell us what's going on and a real person who knows your build gets back to you fast.
Before you write us
A lot of common questions already have answers in our Knowledge Base: guides, how-tos, and step-by-step walkthroughs you can use right now without waiting on anyone.
We answer support requests with a real person, not a bot maze. If it’s urgent and your site is down, say so in the subject and we’ll treat it that way.
To help us resolve your issue faster, please reference our checklist to provide as much detail as possible in your request.
Checklist of helpful information you can include
- Describe the Problem: Explain what isn’t working as expected, and let us know the outcome you’re experiencing vs. the outcome you expected.
- Steps Taken: Outline the steps you took leading up to the issue—this helps us recreate the problem on our end.
- Screenshots, Screen Recording or Error Messages: Attach any relevant screenshots or copy error messages to help us better understand what you’re seeing.
- Device & Browser Information: Let us know if you’re experiencing the issue on a specific device (like a desktop, tablet, or phone) and which browser you’re using (such as Chrome, Safari, or Firefox).
- Any Recent Changes: If you recently made updates to your site (like plugin or theme updates), tell us about them.
- Expected Timeline for Resolution: If this issue is time-sensitive, please let us know so we can prioritize appropriately.
- Previous Solutions or Attempts: Let us know if you’ve tried any fixes on your own or with another support team, so we don’t duplicate efforts and can pick up where you left off.
- Specific Pages or Links: If the issue occurs on a particular page, provide the direct link to that page so we can access it right away.
- User Roles Involved: If the issue affects only specific users (like admins or customers), mention their roles to help us narrow down the problem.
The more details you provide, the faster we can get your issue resolved and your site back to running smoothly!
Submit a support request
Include your name, the site or software this is about, and what's happening. If something's broken, tell us what you were doing when it broke and we'll move quicker.
We answer support requests with a real person, not a bot maze. If it’s urgent and your site is down, say so in the subject and we’ll treat it that way.
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Not a client yet?
If you’re looking to start a project rather than get help with an existing one, the contact page is the place to reach us.