Checklist of helpful information you can include

• Describe the Problem: Explain what isn’t working as expected, and let us know the outcome you’re experiencing vs. the outcome you expected.
• Steps Taken: Outline the steps you took leading up to the issue—this helps us recreate the problem on our end.
• Screenshots, Screen Recording or Error Messages: Attach any relevant screenshots or copy error messages to help us better understand what you’re seeing.
• Device & Browser Information: Let us know if you’re experiencing the issue on a specific device (like a desktop, tablet, or phone) and which browser you’re using (such as Chrome, Safari, or Firefox).
• Any Recent Changes: If you recently made updates to your site (like plugin or theme updates), tell us about them.
• Expected Timeline for Resolution: If this issue is time-sensitive, please let us know so we can prioritize appropriately.
• Previous Solutions or Attempts: Let us know if you’ve tried any fixes on your own or with another support team, so we don’t duplicate efforts and can pick up where you left off.
• Specific Pages or Links: If the issue occurs on a particular page, provide the direct link to that page so we can access it right away.
• User Roles Involved: If the issue affects only specific users (like admins or customers), mention their roles to help us narrow down the problem.

The more details you provide, the faster we can get your issue resolved and your site back to running smoothly!