Reason Number 1: We Listen
Your product or service is key, so we listen closely to what you have to say. We ask questions. We clarify. We let you know what we think we’ve heard. And often we hear what you are saying behind what you say. All of these are part of actively listening to ensure that we are on the same page so that we don’t waste time as well as ensuring that we give you exactly what you want.
Reason Number 2: We Do What We Promise
We review every project with you before we start, setting realistic expectations, and ensuring that we’ve captured all requirements. Making sure that we are in agreement is the first step. Equally as important: we do whatever it takes to follow through on what is agreed to. Knowing that you can count on us to consistently make and keep our commitments is a cornerstone of our reliability. And, if we can’t do something within a given time, we will tell you.
Reason Number 3: We Are Experienced
We are the first company in the area to build websites professionally, having built our first site for a client in 1994. Our designers and programmers have formal education and training in their respective fields and years of practical experience. But the real difference is that we have put systems and processes into place over the years that enable us to consistently deliver a high quality service. We have written procedures, checklists, documentation and tools that ensure efficiency and repeatability, all of which means that you’ll be more satisfied with the experience of working with us as well as the results that we produce.
Reason Number 4: We’re Responsive
We have a team of professionals – someone is always available to handle a request or answer a question. We respond quickest via email, but feel free to use the old fashioned method and call us.
Reason Number 5: Your Success is Our Success
We are committed to helping you build your business. We know that the best way to grow our business is to do everything we can to help you grow yours. In addition to our core competency in helping you market and sell through the Internet, we will offer advice, feedback, and share success stories in all areas of business from marketing and sales to administration to technology. We love business and we’d love to contribute to yours.
Reason Number 6: We Make Sense
We won’t bury you in technical jargon (unless you like that sort of thing). We say things plainly and in easy-to-understand terms. We’re happy to explain things you don’t understand. And when we give advice or make recommendations, in many cases it will seem obvious, because it just makes sense!
Reason Number 7: We Are Trustworthy
We will tell you when we don‘t have expertise in a particular area or when we don’t recommend a particular course of action, so that when we tell you that we do, you’ll know it’s true. If we don’t think your site needs to be redesigned, we’ll tell you so. Perhaps your money is better spent driving traffic. We keep your best interests in mind, not just our own. For example, we build everything in a way that doesn’t lock you into using our services. If you decide to go elsewhere, you can. Not that we want you to. But we want you to work with us because we offer you great service, not because you feel trapped or it’s too painful to go away.