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Posted by Masen - January 3rd, 2012
When most small business owners think about marketing their business, a punch list of potential marketing activities usually comes to mind. “I need to update the web site, get a FaceBook page and maybe I should try advertising on the side of buses,” they think to themselves. This is the wrong approach to marketing. Here’s why… Read More »
Posted by Masen - November 8th, 2011
Not all web site development companies are equal. Therefore, getting a proposal from one company for all the things on your wish list does not mean that the end result will be the same as with another company, even if the proposals are similar in scope. The experience and talent of the people in each company will determine the quality of the final product. How can YOU make sure you are picking the best company for the job?
- Do they listen first or talk first? This is such a basic principle, but it’s amazing how many service providers ignore it. If a company doesn’t take the time to understand your goals and objectives, how are they ever going to know if they’ve satisfied them?
- Do they educate or sell? A provider you can trust will be more interested in educating you about the various options available to you and making a recommendation based on your stated needs than they will be on trying to sell you a particular solution. Do they share the pros and cons of ALL the solutions they describe or do they weigh heavily on a particular solution from the outset. If you can tell they have an agenda, they are probably putting their own needs before yours. Read More »
Posted by Masen - September 27th, 2011
The saying “he could sell ice cubes to Eskimos” is usually said with one part envy and one part disdain. The ability to sell, whether it be your services, your company’s products or an idea is an important skill and people that do it well are often very successful. It’s one of the most essential skills of an entrepreneur but I believe it’s a skill that everyone could benefit from improving. That’s because on the most basic level, “selling” is just enrolling someone in a course of action that you would like them to take. This applies as much to convincing your family or friends to go to Cancun for a vacation as it does to convincing a prospect that they should buy from you. Read More »
Posted by Masen - August 23rd, 2011
Mobile web usage is increasing rapidly. As of this writing, nearly 30% of the 4+ billion mobile phones are smart phones. By 2014, it’s predicted that mobile Internet usage will overtake desktop Internet usage. That’s a lot of users that you don’t want to miss out on. However, most smart phones will pull up your regular website, so why would you need a mobile website?
For many businesses, the answer is that you don’t. For now. However, if you have a business that people are likely to search for from their phone, then there are some compelling reasons. For example, if you are a restaurant, retail store or provide a service that might be needed in an emergency such as a plumber or locksmith you need a mobile website now. Here’s why…
Posted by Masen - August 14th, 2011
Many people feel that having a job at a good company is one of the most secure forms of income and that working for yourself is one of the least secure. I’ve always felt the exact opposite. Having a job is like having only one customer. All of your eggs are in one basket and if you mess up or if your employer falls on hard times, all of your income goes away in one fell swoop. Read More »
Posted by Masen - July 12th, 2011
Improving conversions on a non-ecommerce site should lead to more prospects which might lead to more customers. However, improving conversion rates on an ecommerce site means more money DIRECTLY in your pocket. These simple tips will help almost any ecommerce site improve sales. Read More »
Posted by Masen - June 20th, 2011
The world is getting smaller and it’s easier than ever to hire people from other countries. Websites like oDesk make it easy to find developers, Skype and email make it inexpensive to communicate and PayPal makes it convenient to pay them. So, what could go wrong? Unfortunately, a lot.
It would be easy to think that this article, being written by a domestic web development company, is just a lame attempt to discredit offshore developers since we can’t compete with them on price. I actually don’t think there’s anything wrong with offshore development, it’s just important to understand the potential pitfalls before engaging in it. If you are someone who has the experience to overcome these pitfalls, then offshoring may be for you. If not, you might be better off with a domestic development company. You might pay more but some times you do get what you pay for. Read More »
Posted by Masen - June 12th, 2011
Most small businesses get by without putting very much deliberate thought into marketing. A lot of business owners will proudly proclaim that they don’t do any marketing; they get all of their business from referrals. This is definitely something to be proud of since it means they have built a business and have happy customers. That’s a huge accomplishment.
On the other hand, it’s likely they are severely limiting their growth potential. Most small businesses can only grow so big by relying on a passive flow of customers from referrals. When times get tough, this strategy is especially debilitating because it doesn’t offer a lot of avenues for proactively bringing in new customers. A good marketing strategy will help your business grow and it can make your business recession-resistant, if not recession-proof. It’s also empowering because you are taking deliberate, proactive steps towards reaching your business goals.
The thing is, you actually already ARE marketing your business in a variety of ways, even if you aren’t doing it intentionally. The shirt that you choose to wear to work, the car that you drive to a client’s business or the way you keep your reception area are all forms of marketing. They create an impression in the minds of your customers and prospects. Are they creating the impression you want?
This is the essence of “branding”. What impression does your business create in the minds of its customers?
If you aren’t creating an impression proactively, then it will occur by default. Everyone is going to form an impression of your business, it’s just a question of how actively you are participating in the creation of that impression. Unfortunately, default impressions are often not the best impression you could create because they are usually made up of unconscious or low effort decisions. For example, you wore a casual shirt to work one day because you didn’t think you had any meetings scheduled for that day. Too bad that was the day that a big new prospect decided to make an impromptu visit! Or, you’ve left your website the way it is for 3 years because you just haven’t found the time (or money) to update it. How many prospective customers stopped by your website during that time and got a less than favorable impression of your company?
Building a great brand starts with deciding what impression you want to create and then filtering everything you do in your business and everything that your customers or prospects see or hear about your business through that impression. Give deliberate thought to all of it and make changes where it makes sense to do so. Change your sign. Clean up the reception area. Create a uniform dress policy. After that, the question is “what else can you do?”. Does it make sense to advertise in some way? Do you need new business cards or a logo? Is your website sorely in need of help?
It’s not always clear what will create the most bang for your buck when it comes to marketing your business. Like so much of business, it can be trial and error. A good marketing person will be able to advise you on things that have worked for other businesses like yours. This should give you a head start and perhaps help you avoid common pitfalls. But ultimately, you will have to take some risks and spend some money to see what really works for your business. If you do, you will eventually develop a strategy that enables you to acquire new customers at a cost that is less than what you earn from those customers. At that point you have a formula for growth.
May all of your pains in business being growing pains!
Posted by Masen - June 6th, 2011
We recently launched a new site for Impulse Advanced Communications, a local voice and data services provider, and I thought it would be educational to review the project and look at the results of putting into practice all the things I’ve been writing about here for the last several months.
First of all, it’s important to realize that Impulse is an awesome company. We’ve been a customer for over 10 years and have come to depend on them for everything from our phone system, to our Internet connectivity to the data center space that provides a reliable, high performance home to many of our and our client’s servers. So, we can’t take all the credit for the success of this project. Read More »
Posted by Masen - May 30th, 2011
The first order of business in marketing (and in sales) should be to create a relationship with your prospective customers. If you can create a connection with them that enables them to begin to trust you, then you are on the way to getting a new customer. Fundamentally, they must believe (trust) that your product or service will meet their needs.
One of the primary skills that good sales people use to develop a relationship with their customers is active listening. Active listening means that you actually feed back what you hear a prospect say so that both of your are certain that you have heard what they said. The act of repeating or summarizing what a prospect says to you is in itself a powerful nonverbal communication. You are telling them with your actions that you pay attention, that you hear and understand them and that you are able to focus on their needs instead of just your own. These are powerful messages to transmit to a prospect and they will typically reward you by giving you their business if you indeed have something they want or need. Read More »